Maxcio Support Center

Maxcio Smart Curtain Switch

QuestionsAnswers
Can I install and use it without Neutral Wire?The switch must be connected to the neutral wire (zero wire). Our switch needs to connect 4 electric cable in total: phase wire, neutral wire and cables for raising and lowering the motor.
Why can't I connect the switch to wifi?Please check if your WiFi router is at 2.4GHz, please turn off the 5G network before use.
Can the LED light on the switch be turned off?Yes. You can manually control the LED backlight by pressing the middle (pause) button on the switch panel for 5s; or use the Smart Life APP to activate and deactivate the LED backlight.
Can't connect to Alexa or Google.Please activate smart life skill on the alexa app.

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