Maxcio Support Center
Maxcio Alexa Smart 1000ML Essential Oil Diffuser for Aromatherapy
|What type of essential oil should be used for optimal results? What type should I not be using?||We sugget 100% natural essential oil, if the oil contains chemical ingredients, the flavors or impurities may cause damage to the diffuser.|
|Why can't I connect to the smartphone?||It only works with 2.4Ghz wifi, if you use dual band wifi(2.4Ghz/5Ghz), you can connect it with 2.4G, meanwhile disable the 5Ghz wifi.|
|Can't connect to Alexa or Google.||Please activate smart life skill on the alexa app.|
|Why is there no remote control in the package?||This product is not equipped with a remote control. It can be controlled remotely through alexa or google voice control and APP.|
|Why there is barely any fog coming?||This may happen under the following conditions:
1. Not enough water or too much water;
2. There is dirt on the atomizing film;
3. Improper installation or dirt at the bottom of the aroma diffuser.
|Why is it leaking?||This may happen under the following two conditions:
2.The fog will condense into small water droplets when used in low temperature or high humidity environment.