Maxcio Support Center
Maxcio Wifi Stepless Touch Dimmer Switch
| Questions | Answers |
|---|---|
| What is the neutral wire? | The neutral wire is the zero line. Our switch must be connected to the neutral wire for voice control and remote control. |
| Why does the light bulb flash after connecting? | 1. This switch is only suitable for 3 types of lamps-INC 430W Max / LED dimmable 250W Max / CFL 250W Max.
2. You can try to adjust the minimum brightness of the bulb until the bulb does not flicker in the app. |
| Why the dimming function does not work? | 1.Please make sure the bulb supports the dimming function. (There is a dimmable logo on the bulb.)
2.The dimmer does not support smart lights. This dimmer supports about 80% of the dimmable LED lights on the market. Our dimmers can 100% support Schneider, Philips, Siemens dimmable lights. We recommend that you use the dimmable lights of these brands for testing. |
| Can't connect to Alexa or Google. | Please activate smart life skill on the alexa app. |