| Questions | Answers |
|---|
| Can I install and use it without Neutral Wire? | The switch must be connected to the neutral wire (zero wire). Our switch needs to connect 4 electric cable in total: phase wire, neutral wire and cables for raising and lowering the motor. |
| Why can't I connect the switch to wifi? | Please check if your WiFi router is at 2.4GHz, please turn off the 5G network before use. |
| Can the LED light on the switch be turned off? | Yes. You can manually control the LED backlight by pressing the middle (pause) button on the switch panel for 5s; or use the Smart Life APP to activate and deactivate the LED backlight. |
| Can't connect to Alexa or Google. | Please activate smart life skill on the alexa app. |
