WARRANTY

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180   Days   Free   Return   Shipping

At Maxcio customers can get: 

1.  12 Months to Life-time warranty; 
2.  180 days of FREE return shipping. 

If the item is in unused condition with original packaging still intact, then the item can be returned for refund or exchanged for a new one within 180 days of the shipping date. If the returned item cannot be restocked due to appearing used, your request for a refund or exchange will not be processed and the original item will be returned to you. 

If your product bought from www.maxcio.com is defective or has some other issue, please fill in the form to submit a warranty claim. 

Please note: 
*Original shipping charges are non-refundable except in cases where we have made a shipping error. 
*There will be around one week for your return to be fully processed and a refund / exchange to be issued.

Any question, you can write to us: support@maxcio.com

ProductWarranty Period (Months)
Maxcio Smart RF Curtain Switch24 or lifetime
Maxcio Smart Curtain Switch24 or lifetime
Maxcio Wifi Stepless Touch Dimmer Switch24
Maxcio Wifi Rotary Dimmer Light Switch24
Maxcio LED Light Strips for TV12
Maxcio Smart Music Sync LED Light Strips12
Maxcio Wifi RGBW Celing Light12
Maxcio Alexa Wifi Oil Diffuser for Aromatherapy(400ml)12~18
Maxcio Alexa Smart 1000ML Essential Oil Diffuser for Aromatherapy12~18

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in maxcio's warehouse for inspection, the refund process will begin.
● Returns must include all accessories.
● Items must include original packaging.
● For non-quality related warranty claims, buyer is responsible for shipping costs while maxcio refunds the cost of the product itself.
● Returns may be rejected if items do not meet the above requirements.
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through maxcio's online store, please contact third -party retailers for refunds. For quality-related issues, please see 【Warranty Claims for Quality-Related Issues】 section.

All quality-related defects on items sold directly by maxcio online store are covered by an extensive warranty, starting from the date of purchase (see 【Warranty Timeline】 section to check your product’s warranty period). For quality-related warranty claims, items will be replaced with a new item will be sent. In situations where a replacement is not an available, Maxcio will offer a partial refund according to the usage time of the device. Warranties on all replacements follow the same warranty timeframe of the original defective item, or 6 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

Valid proof of purchase:
● Order number from online purchases made through maxcio online store.
● Sales invoice (if applicable).
Note: 
More than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 120 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 120-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:
● Returning products for any reason other than a proven defect
● Warranty claims on items taken outside the original country of purchase
● Buyer's accidental returns
● Returning personal items
● Returning items claimed to have defects but found by maxcio quality control to be in working condition
● Returning defective items in international shipping
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
The Following Situations Are NOT Included Under Warranty:
● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues (after 60 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from illegitimate resource

Maxcio is not liable for:
● Loss of data incurred from use of Maxcio products
● Returning personal items sent to Maxcio

When returning items with a prepaid shipping label provided by Maxcio, Maxcio takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Maxcio does not provide refunds for items damaged in transit for non-quality related warranty claims.