Maxcio Support Center
Maxcio Alexa Wifi Oil Diffuser for Aromatherapy(400ml)
| Questions | Answers |
|---|---|
| What type of essential oil should be used for optimal results? What type should I not be using? | We sugget 100% natural essential oil, if the oil contains chemical ingredients, the flavors or impurities may cause damage to the diffuser. |
| Why can't I connect to the smartphone? | It only works with 2.4Ghz wifi, if you use dual band wifi(2.4Ghz/5Ghz), you can connect it with 2.4G, meanwhile disable the 5Ghz wifi. |
| Can't connect to Alexa or Google. | Please activate smart life skill on the alexa app. |
| Why is there no remote control in the package? | This product is not equipped with a remote control. It can be controlled remotely through alexa or google voice control and APP. |
| Why there is barely any fog coming? | This may happen under the following two conditions:
1. Not enough water or too much water; 2. There is dirt on the atomizing film; 3. Improper installation or dirt at the bottom of the aroma diffuser. |
| Why is it leaking? | This may happen under the following two conditions:
1.Improper installation; 2.The fog will condense into small water droplets when used in low temperature or high humidity environment. |