| Questions | Answers |
|---|
| Is it possible to connect multiple switches to a single remote control? | No, the connection between this switch and the remote control is one-way. However, a wifi shutter switch can connect up to 10 RF remote controls. |
| How to pair the remote control with the switch? | Press and hold the (up or pause or down) button for about 5-7 seconds until the wifi icon flashes red, and then press the (up or pause or down) button on the remote control to pair. |
| Can the backlight be turned off? | Yes. You can use the Smart Life APP to activate and deactivate the LED backlight. |
| Can't connect to Alexa or Google. | Please activate smart life skill on the alexa app. |
| Can I install and use it without Neutral Wire? | The switch must be connected to the neutral wire (zero wire). Our switch needs to connect 4 electric cable in total: phase wire, neutral wire and cables for raising and lowering the motor. |
| Why can't I connect the switch to wifi? | Please check if your WiFi router is at 2.4GHz, please turn off the 5G network before use. |
