Maxcio Support Center

Maxcio Alexa Wifi Oil Diffuser for Aromatherapy(400ml)

What type of essential oil should be used for optimal results? What type should I not be using?We sugget 100% natural essential oil, if the oil contains chemical ingredients, the flavors or impurities may cause damage to the diffuser.
Why can't I connect to the smartphone?It only works with 2.4Ghz wifi, if you use dual band wifi(2.4Ghz/5Ghz), you can connect it with 2.4G, meanwhile disable the 5Ghz wifi.
Can't connect to Alexa or Google.Please activate smart life skill on the alexa app.
Why is there no remote control in the package?This product is not equipped with a remote control. It can be controlled remotely through alexa or google voice control and APP.
Why there is barely any fog coming?This may happen under the following two conditions:
1. Not enough water or too much water;
2. There is dirt on the atomizing film;
3. Improper installation or dirt at the bottom of the aroma diffuser.
Why is it leaking?This may happen under the following two conditions:
1.Improper installation;
2.The fog will condense into small water droplets when used in low temperature or high humidity environment.

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